FETC: Generic Management (NQF 4)
This qualification develops key concepts and management principles that will enable the learners to lead, manage, organise and control first– line managers and team leaders.
NC: Generic Management (NQF 5)
This qualification forms part of a learning pathway of management qualifications across various sectors and industries. It is specifically designed to develop management competencies required by learners in any occupation, particularly those who manage first line managers.
NC: Contact Centre Support (NQF Level 2)
This industry entry qualification is ideal for learners who are interested in the fast, paced world of Contact Centre Operations and Management.