A friendly and professional receptionist immediately creates a fantastic first impression in the customer’s mind. Being the first point of contact in organisations , receptionists must be professional, customer service oriented and possess good telephone etiquette. Professional frontline skills can be acquired and enhanced through the right training.
This essential 1 day Frontline Reception Skills course will teach you telephone etiquette, as well as eliminate any annoying telephone habits that may make you sound less professional. Attend this course to enhance your telephone techniques and professionalism in your first interaction with customers.
This Accredited program is Aligned to Unit Standard 14348 (3 credits) in the Business Administration Level 3 Qualification.
Classroom-Based: R 3, 500 Excl. VAT | Blended Learning: R 2, 500 Excl. VAT
Developing a Professional Telephone Etiquette
Analysing your telephone style to identify and eliminate any habits that may irritate or annoy callers
Deal professionally with difficult clients
Monitoring budgets and deadlines
Accurately summarise complicated documents and concepts
Handling multiple calls and dealing with impatient people calmly and professionally.
Duration: 2 Days